Contact
How to get help
One address for everything, so your message reaches the right person. We answer in English, German and French, Monday to Friday, 9:00 to 18:00 Central European Time (CET/CEST).
Can’t sign in to your company’s workspace?
Your Omega Work account is created by the company you work for, not by us: the workspace belongs to them, and we can’t open it, create an account or reset a password on their behalf. Ask whoever manages Omega Work at your company — usually your team lead or the workspace owner. It’s also the quickest route: they can sort out access in a minute.
If Omega Work itself is misbehaving — a page won’t load, an error appears, something doesn’t save — do tell us: include a screenshot and the name of your workspace.
Support
Problems, errors, and questions about how to do something. Billing questions go here too.
amministrazione@outlinedigital.itPersonal data and security
Requests under the GDPR and other data protection laws — access, correction, deletion, portability — and reports of security vulnerabilities.
amministrazione@outlinedigital.itFrequently asked questions
The answer is often already written down: pricing, where your data lives, importing and exporting, views and rules.
The questionsHow quickly we respond
First-response times are set out in the service level agreement, by severity: a contractual commitment, not a vague promise.
The agreementWho’s behind it
Omega Work is the product; the contracting party is OutLine Digital Agency.
OutLine Digital Agency (sole trader), Via Dalmazia 36, 76125 Trani (BT), Italy — VAT IT08978680729
Via Dalmazia 36, 76125 Trani (BT), Italy